Title:  Information Technology Help Desk

Duties & Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues, including desktop operating systems, applications, and network connectivity.
• Strong Troubleshooting in Windows and applications
• Install, configure, and maintain computer hardware and software.
• Troubleshoot and resolve network connectivity issues.
• Maintain accurate records of all technical support incidents through the Ticketing System
• Assist in the system administration of servers and related infrastructure.
• Experience with Hyper-V virtualization and managing virtual environments.
• Familiarity with Active Directory (AD) and its components, including users &Groups account management, group policies, and domain services.
• Manage Microsoft services such as: Print Servers, File Servers,...
• Good Knowledge of Office 365 Services

Qualifications:

• Bachelor’s degree in information technology with grade Very good or Excellent
• At least 3:4 years of experience in a similar position.
• Certified MCSE is a must.
• Strong understanding of computer hardware and software.
• Fluency in English, both written and verbal
• Excellent troubleshooting and problem-solving skills.