Title:  Senior Analyst, IT Applications

Job Description:

• Provide first-line support to business users, addressing application and system issues in a timely manner.
• Troubleshoot and resolve incidents that disrupt application services and business operations.
• Track, manage, and report support issues, ensuring proper documentation and follow-up.
• Analyze support tickets, take ownership of issue investigation, and ensure resolution.
• Escalate issues and proposals to the corporate SAP Support Team when necessary.
• Provide first-line support for SAP systems by troubleshooting issues, assisting business users, and ensuring minimal disruption to daily operations.

Qualifications:

• Degree in Computer Science, Engineering or equivalent.
• Basic to intermediate knowledge of SAP modules.
• Strong problem-solving and analytical skills.
• Good communication and user support skills.
• Ability to manage multiple issues and prioritize tasks effectively.