Title:  Engineer, Technical Support

Location: Amman, Jordan

Job Type: Full-time

Hashtag: #LI-OS1

About Us

For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,400+ empowered colleagues are central to this mission.

As a trusted and reliable partner of over 825 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&D hubs across MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. 

Description:

We are looking for a talented Engineer, Technical Support to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.

If you want to be part of a team that cares about impact, this is the place for you.

Job Purpose:

Closely monitoring and analyzing manufacturing process flows to improve product quality, cost utilization, and manufacturing throughput. Preparing, filing, and maintaining departmental SOPs, reports, protocols, batch records, and related documentation. Additionally, identifying potential hazards and safety issues, conducting the necessary engineering analysis, and applying preventive measures accordingly. Responsibilities also include following up on validation matters, as well as handling procurement, warehouse management, logistics, CAPEX and OPEX activities, spare parts management, equipment qualification and calibration, and training follow-ups.

Key Responsibilities:

• Ensuring adherence to cGMPs, safety, quality, health, and environmental procedures
• throughout all manufacturing activities.
• Creation, modification, reviewing and approving of Standard Operating Procedures
• (SOPs).
• Follow up on biennial SOP review and update.
•  Creating, reviewing, and approving protocols/reports/risk assessments/comparison.
• Participating in Scale-ups designing process with R&D function.
• Participates in execution of day-to-day manufacturing activities (Production, Packaging
• & labeling).
• Initiating and updating master batch records (MBRs), Packaging batch records (MPRs) and Block Flow Diagram (BFDs) as it comes necessary through all the product life cycle in complete coordination with R&D and quality teams.
• Preparing the assigned process relevant investigation reports, justification, incidents, and variances, while following up on CAPAs implementation and closure.
•  Initiating production APRs while ensuring that all commitments are properly made and fulfilled.
• Issuing of P.O for the production batches, applying confirmation and MIGO SAP transactions.
• Suggest modifications & development for manufacturing equipment.
•  Capability of troubleshooting and properly solving the operational problems inside the production area and the related utilities
• Monitor consumables stocks and prepare a periodic list with the department needs.
• Follow up on implementation of equipment Calibration, qualification/re-qualification, and Preventive Maintenance programs.
• Follow up on six system quality internal audits observations and response while coordinating CAPAs with the people concerned.
• Ensure that all valves, pipes, lines & systems inside the plant are properly tagged & identified along with the layouts.
• Inspecting and reporting manufacturing area /equipment/process status on daily basis.
• Communicate departmental operation needs with supervisor including OPEX and CAPEX items as to ensure manufacturing progression without delays or consequences.
• Training of plants team on new policies, procedural and manufacturing updates to ensure compliance prior commencing the operations.
•  Follow up on plants employees training files and training schedule.

Qualifications:

We are looking for candidates whose experience and skills align closely with the qualifications outlined below:

• Bachelor’s degree in chemical engineering or a related field.
• 1 - 3 years of related quality experience.

Technical Skills:

Learn more about Hikma in Jordan https://www.hikma.com/media/jukhqqdl/hikma-jordan-factsheet_-en-nov-2025.pdf