Title:  Sr. Engineer, IT Network Services

Location: Amman, Jordan

Job Type: Full-time

About Us

For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.

As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. 

Description:

We are looking for a talented Sr. Engineer, IT Network Services - Firewalls to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.

If you want to be part of a team that cares about impact, this is the place for you.

Key Responsibilities:

• Familiar with working on
• Cisco Nexus core switches
• Cisco Edge switches
• Cisco Routers.
• Cisco Internet and Datacenter Firewalls (FMCs, FTDs. ASAs)
• Cisco ISE
• Cisco WLC
• Plays a prominent role in implementing the network security rules and mitigating network attacks
• Take responsibility for firewall troubleshooting and maintenance
• Must ensure the maintenance of clustered firewall environments for sites using Cisco FMC
• Should have proper knowledge about IPS Software blades and others. It is their responsibility to create Log analysis and correlation of monthly reports
• Must develop signatures and traps to evaluate the traffic pattern
• Should be well-versed with Cisco Firewalls models, capabilities, and architectures
• Provides technical assistance required for VPN client infrastructure
• Should track device inventory and offer support for the clients
• The primary responsibility of the specialists is to configure, administer, and document firewall infrastructure, working with Cisco ASA/FTD/FMC
• Develop innovative initiatives to improve the quality and effectiveness of the services
• Play an active role in identifying the cause of any IT service incident and effectively resolve any issues
• Diagnoses and rectify any problems with the network and firewalls and associated peripherals
• Should maintain our firewalls and stay updated on any Cisco security vulnerabilities and how they affect our network
• It is essential to have an appropriate understanding of the Cisco firewalls including multiple contexts and HA
• Perform an audit on Planned Schedule Backup for Network Devices
• Review Network Performance reports including Monitoring Data, MPLS and Internet Leased Lines per a Scheduled Checklist (KPIs)
• Evaluating and providing recommendations regarding network systems and software
• Writing IT SOPs, Policies, Change Control Forms, and Vendor Comparison Matrix.
• Manage Projects; create Project Charters, RFPs, RFP Tracking, Proposals, and Project Closure.
• Follow up on Network Passive
• Following up on IT best practices, policies, and SOP
• Maintain High Availability for Hikma global sites over the cloud (DmVPN)
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Follow up on routine network device maintenance and determine when and what maintenance is needed

Qualifications:

We are looking for candidates whose experience and skills align closely with the qualifications outlined below:

• B.Sc. Degree in Computer Related Majors
• CCNA/CCNP Security is a must
• Cisco Firewall Security Specialist, CCIE Security preferred

Experience

• 3-5 years of network administration and Firewalls support in fast-paced environment

Skills

• Provide operational support for a multi-countries network.
• Plan, design, implement, manage and maintain Network, Support and Projects.
• Maintaining all network documentation to reflect the state of our network.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to work under pressure.
• Team player.

Learn more about Hikma in Jordan hikma-jordan-factsheet-aug-2025-en.pdf