Title:  Sr. Officer, People Shared Services

Location: Amman, Jordan

Job Type: Full-time

Hashtag: #LI-HR1

About Us

For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.

As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. 

Description:

We are looking for a talented Senior Officer, People Shared Services to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.

If you want to be part of a team that cares about impact, this is the place for you.

Key Responsibilities:

People Operations

• Oversee and guide day-to-day People operations, including onboarding, offboarding, and maintaining accurate People records.
• Ensure compliance with local labour laws and proactively monitor regulatory changes across MENA countries.
• Lead the implementation and harmonization of People policies and procedures across the region.
• Review and validate employee documentation, ensuring accuracy and consistency in People databases.

 Employee Services

• Serve as a senior point of contact for People -related inquiries, providing expert guidance to employees and managers.
• Resolve complex People issues related to benefits, payroll, and leave management.
• Partner with People teams to address employee concerns, ensuring timely and effective resolution.
• Promote cross-cultural communication and collaboration across diverse MENA teams.
• Champion employee experience by delivering high-quality People services and fostering trust with internal stakeholders.

People Systems and Reporting

• Manage and oversee People systems, ensuring data integrity and compliance.
• Generate advanced People reports, conduct data analysis, and provide insights to support strategic decision-making.
• Drive the implementation and optimization of People technology solutions.
• Supervise People service requests tpeople ough Ivanti, ensuring timely and efficient completion.

• Oversee time and attendance activities, ensuring accuracy and compliance with policies.

People Projects and Initiatives

• Lead and actively contribute to People projects aimed at improving processes, efficiency, and service delivery.
• Support the rollout of regional and global People initiatives, ensuring alignment with organizational goals.
• Collaborate with cross-functional teams to drive People transformation and process optimization.

Qualifications:

We are looking for candidates whose experience and skills align closely with the qualifications outlined below:

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 3–5 years of progressive People experience, preferably within the MENA region.
• Strong knowledge of People principles, practices, and local labor laws.
• Advanced proficiency in People information systems and Microsoft Office.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proven ability to handle confidential information with discretion and integrity.
• Strong organizational, analytical, and time management skills.
• Fluency in English; proficiency in Arabic is highly desirable.

Learn more about Hikma in Jordan hikma-jordan-factsheet-aug-2025-en.pdf