Title:  Sr. Specialist, IT Applications- QRLS

Job Purpose: 

To conduct the development, implementation and maintenance of application systems for specified functional
areas and use technical knowledge and experience in IT applications to plan and apply changes in processes
and systems that develop appropriate solutions to the business. In addition, contributes to the development of
long-term strategic goals for IT applications in conjunction with end users, managers, clients and other
stakeholders as well as training peers and users to develop their technical skills.

Job Specific Accountabilities

▪ Provides application development, maintenance, optimization, innovation and manages 3rd level support
for implemented and/or assigned solutions in order to troubleshoot system problems and ensure all
projects are completed, tested and deployed according to timelines as well as keeping key stakeholders
informed
▪ Dispatches, analyzes, prioritizes, schedules and tackles incoming issue and problem tickets from end
users in accordance with set service level agreements and escalates where necessary to ensure the
resolution of system issues and that applications fulfill end-user requirements that meet the business
needs
▪ Records, tracks and documents the problem-solving process, including all successful and unsuccessful
decisions made and actions taken to the final resolution in order to ensure that application processes
and functions operate efficiently throughout the project lifecycle and in adherence to Hikma
▪ Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved
▪ Serves as an expert for existing applications or solutions on a technical level in order to employ
comprehensive knowledge that influences technology and solution decisions and identifies Pharma i

ndustry processes or technologies that could provide Hikma a competitive advantage

▪ Performs preventative maintenance, including fine-tuning, health-checks, monitoring, installation of
service packs, hot fixes and so on in order to avoid future problems and enhance/maintain system
applications
▪ Liaises with internal and external partners and system providers for prompt rectification of any problems
or emergencies
▪ Researches, evaluates and makes recommendations on technology products and services in order to
respond to new business needs and improve efficiencies around IT application services
▪ Participates in the design, development and delivery of software application training programs and
individual classes to train the user on current, new or modified applications
▪ Mentors and trains peers in order to enhance their application development skills and motivate them to
work to their best potential
▪ Provides quality checks in order to help manage department documentation reviews and approvals
▪ Meets regularly with IT colleagues and stakeholders to understand and analyze their processes and
needs in order to determine/gather requirements to present possible solutions or improvements
▪ Maintains awareness of IT process best practices, technology trends and emerging technologies to
leverage knowledge of applications/systems to drive and scale Hikma’s operations
▪ Partners with the technology product and engineering teams to innovate client facing capabilities and
integrate those features into the application roadmap
▪ Handles all project activities associated with scope, resources, time, procurement, quality, issues and
risks to develop status reports based on results and progress

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications:
Bachelor’s degree in Computer Science, MIS or any equivalent experience. Preferably with a master’s
degree.
Minimum Experience:
3-5 years of relevant technical IT application experience
PMP, ITIL, and other related industry standards education and certifications are a plus
Working knowledge of all phases of the software development lifecycle, from functional specification through
coding, testing and the customer support required for a commercial product