Title:  Supervisor, Accounts Receivables

Job Title:

Supervisor, Accounts Receivable

Location:

Amman- Jordan

Summary:

The Supervisor of Accounts Receivable is responsible for customer-centric, efficient and compliant commercial transactions for the Hikma Pharmaceuticals business within the Accounts Receivable Finance Department of the Hikma organization.  This role will plan, organize, direct and supervise activities ensuring accurate receivables, collections, cash application and customer credit.  This role also includes communicating and understanding contract agreements and company policies that pertain to trade customers.  It is the responsibility of the person in this role to ensure the delivery of high quality service to customers and our sales force team that exceeds customer expectations and company standards.  This role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement. This role should have a high level working knowledge of the other areas within the Finance department to serve as an additional resource and aid in related company processes. 

Essential Duties and Responsibilities

Strategy and Planning:

• Planning, organizing, and supervise the Accounts Receivable sub-ledger
• Supervise receivables transactions related to customer deductions to pursue and collect disputed balances
• Reviewing reconciliations of largest customers’ trial balances to the accounts receivable subledger monthly
• Ensuring that team adheres to department policies and procedures, and updating written procedures as necessary
• Handling escalated customer issues

Team Management:

• Working with, training and coaching team members
• Monitoring and tracking individual and team performance against established productivity and quality metrics
• Monitoring and managing team work queues, prioritizing, and effectively delegating tasks to members to ensure high standards and obligations are met
• Organizing and participating in necessary meetings to discuss and resolve operational and technical issues
• Responsible for encouraging and motivating team members with positive attitude and support

Internal Controls and Audits:

• Working within departmental and organizational compliance standards
• Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards
• Ensuring compliance with the organization’s policies and procedures
• Working with internal or external audit teams to provide documentation and handle inquires and requests

Qualifications

• Exemplarily interpersonal and customer interaction skills
• Strong written and verbal communication
• Flexibility to work in a team setting or independently
• Strong ability to organize, multi-task, prioritize, and manage time effectively
• Accounting knowledge and experience
• SAP or equivalent ERP experience preferred
• Advanced MS Office user

Education and/or Experience:

Required:

• 5-7 years’ experience in Accounts Receivable
• Bachelor’s degree in accounting, Finance, or similar field

Preferred:

• Pharmaceutical experience