Title:  Specialist, IT Datacenter & Cloud

Job Responsibilities:

•Contributes and implements approved departmental policies and procedures and ensures adherence with the processes implemented so that work is carried out in a controlled manner.

•Tracks day-to-day operations assigned for the function to ensure compliance with the established standards and procedures and agreed service level agreements.

•Supervises the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures.

•Carries out detailed technical planning, system analysis and design for the assigned areas of the work in hand, delegating fewer complex tasks to team members as part of capability building and training.

•Prepares work program for the team, assigns tasks and responsibilities and monitors progress accordingly.

•Carries out adjustments or customization to the system in-line with users’ requirements in complex issues.

•Trains and coaches subordinate to develop their application development skills and motivate them to work to their best potential.

•Plans solutions and solve more complex IT issues such as any cycle errors and configuration issues.

•Contributes to the preparation of the section budget and ensures that the activities within this section are implemented and processed as per the assigned budget.

•Oversees the department documentation review and approvals as first level of approvals as first quality check level.

•Complies with all relevant safety, quality, health and environmental procedures to ensure a healthy and safe work environment.

Qualifications, Experience & Skills:

• BSc. in Computer Science or Information Technology or any relevant field. 
• 1-2 year(s) of experience in Helpdesk or related area. Advance Experience in diagnosing and resolving hardware, software or connectivity problems with minimum delay is desirable.
• 3-4 years of System Administration experience in fast-paced environment with diverse systems and technologies. Include Microsoft Office 365, Azure, Widows Server 2016/2019, SQL, Load balancing and Clustering, email security, web security, Microsoft Hyber-V, advance backup administration include backup exec & Veeam, Identity Management, endpoint security, SAN storage management, and servers’ Rack/blade basic hardware maintenance.