Title:  Sr. Supervisor, QA

Location: APM-Salt, Jordan

Job Type: Full-time

About Us

For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,400+ empowered colleagues are central to this mission.

As a trusted and reliable partner of over 825 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&D hubs across MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. 

Description:

We are looking for a talented Sr. Supervisor, QA to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.

If you want to be part of a team that cares about impact, this is the place for you.

Key Responsibilities:

• Handle and approve deviations, investigations, and laboratory investigations (OOS, OOT, variances, incidents).
• Ensure product compliance with specifications and cGMP requirements.
• Manage product release activities, complaints, claims, and non-conforming products.
• Approve validation protocols/reports, process validation, stability protocols, APRs, and master batch records.
• Review and approve change controls.
• Perform risk assessments and review gap analysis reports.
• Lead and support internal and external audits.
• Review and approve QC equipment qualifications (IQ/OQ/PQ) and calibrations.

• Conduct QA audits, QA rounds, and in-process checks, documentation reviews, ensuring completeness and compliance.
• Control personnel, materials, equipment, and document flow to prevent contamination and mix-ups.
• Manage document lifecycle (issuance, revision, archival) and controlled copies.
• Create, update, and review SOPs, including periodic review cycles.
• Verify logbooks and oversee document destruction activities.

• Prepare and review CAPA and quarterly reports, ensuring effectiveness tracking.
• Issue and follow up on Quality Circles.
• Manage quality metrics, data tracking, and continuous improvement initiatives.
• Act as Veeva champion (enhancements, system support, and budgeting).
• Manage employee training curricula and compliance.
• Support training and manage QA team members.
• Coordinate with cross-functional teams and pharmacovigilance.

Qualifications:

• Bachelor’s degree with minimum 6 years of relevant work experience with 2-3 years of experience in deviations and investigations.

Specialized Skills:

• Advanced: Veeva, Analytical Testing, Data Analysis, Data Integrity, LIMS, Laboratory Instrumentation
• Mastery: GMP, SOPs, Safety Awareness
• Proficient: Deviations, Investigations, Quality Auditing, Quality Control, CAPA, Change Control, Technical Writing, Validation

Behavioral Competencies:

• Proficient: Collaboration & Teamwork, Initiative & Drive for Results, Resilience & Adaptability, Change & Innovation, Problem Solving & Decision Making
• Foundational: Customer Focus (Internal/External), Developing & Empowering Others

Learn more about Hikma in Jordan https://www.hikma.com/media/jukhqqdl/hikma-jordan-factsheet_-en-nov-2025.pdf