Title:  Analyst, IT Datacenter & Cloud

Job Title: Analyst, IT Datacenter & Cloud
Location: Columbus, OH
Job Type: Full-Time
Req ID: 5808

Description:
We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds.  We are seeking a talented and motivated Analyst, IT Datacenter & Cloud to join our team.  In this role, you are responsible to maintain, upgrade and manage the server / storage infrastructure environment. This includes Windows Server Administration, managing VMware and ESXI hosts, NetApp Storage systems and Backup and Storage technologies.  Based upon an organization’s requirements and other IT-related infrastructure, resourcefulness is a necessary skill in this role. The Analyst, IT Datacenter & Cloud should be able to diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users.

Key Responsibilities:

• Regular and predictable onsite attendance and punctuality. 
• Provides technical support for both hardware and software issues for Hikma server infrastructure.
• Monitors the system daily and responds immediately to security or usability concerns.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Administrate infrastructure systems – Windows Servers, VMware, Azure, NetApp, Backup technologies.
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Interacts with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Maintains the IT System Admin team system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Manages backups of all systems ensuring that they run successfully and are tested annually. 
• Updates systems and servers regularly with approved software updates.
• Monitors system & server logs, following up on any security or performance issues.
• Establishes and maintains good working relationships with, colleagues, end users and other professionals (e.g., suppliers and software developers).
• Identifies and suggests possible improvements in procedures, resources, and technologies. Tests and evaluates new technology.
• Preform all duties and responsibilities in line with current security & change control procedures.
• Maintains focus on data security, following compliance requirements, Hikma’s policies, and the environment best practices.
• Performs other duties or assignments as directed.

Qualifications:

• Bachelor's Degree in Computer Related Majors
• 1 year of experience in Server / Storage infrastructure related area.
• Sufficiently IT literate to make effective use of the applications and systems required to be an effective System Administrator Specialist.

Preferred Qualifications:

• 1-2 years of Datacenter & Cloud experience in fast-paced environment with diverse systems and technologies. Include, Azure, Widows Server 2016/2019, VMWARE, Rubrik, Cisco UCS and NetApp experience.
•  Windows Server Administration
• VMware ESXi & vCenter
• NetApp experience
• Basic Understanding of network connectivity
• Rubrik systems or previous experience with backup technology. 
• Cisco UCS Experience
• Experience with Azure

Additional skills:

• Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats.
• Active listener and owns Effective Questioning skills. Knows when to use closed and open questions when seeking additional information from the customer. 
• Can respond to customers’ queries and issues related to computer systems in a friendly professional manner.
• Can consider information from multiple perspectives.  
• Has the confidence to take decisions and be accountable for mistakes.  
• Utilizes technical knowledge and expertise to successfully identify root causes and analyse pertaining factors to address complex issues effectively.
• Possesses basic knowledge of various Information security tools and techniques.
• Rapidly establish rapport with customers by being friendly, patient, and polite. Uses positive language. Listen carefully to customers’ requirements.
• Is responsive and informative toward customers inquiries.
• Can express own perspective clearly and concisely.
• Listen to others and use relevant questions to gather information and check their understanding.
• Explain and justify point of views objectively, presents supporting facts and figures, and discusses options.
• Performs routine short-term planning of own work, prioritizes own duties, and organizes resources to complete tasks in a timely manner. 
• Demonstrates respect for others, work productively with a broad range of individuals.
• Act to promote the team, the organization, and its goals.

What We Offer*:

• Annual performance bonus, commission, and share potential
• Auto enrollment in a Hikma-sponsored 401(k) program at a pre-tax contribution rate of 3% of eligible pay.  Hikma will match 100% of the first 6% of eligible pay that you contribute
• A generous paid time off (PTO) bank starting with 20 days (prorated based on hire date).  Additional days granted upon reaching work milestone anniversaries
• 3 personal days (prorated based on hire date)
• 11 company paid holidays
• Comprehensive benefits including health, dental, vision, mental health, disability, life insurance, prescription drug coverage, and a variety of voluntary benefits
• Employee discount program
• Wellbeing rewards program
• Safety and Quality is a top organizational priority
• Career advancement and growth opportunities
• Tuition reimbursement
• Paid maternity and parental leave

 
*Eligibility requirements apply to some benefits and depend on the job classification, role, and length of employment.  Benefits are subject to change as well as specific plan or program terms.

Equal Opportunity Employer:
Hikma Pharmaceuticals USA Inc. is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.