Employee Customer Service

immediately  (full-time/part-time, partly remote)

Hikma is a global pharmaceutical company and a leading supplier of injectable drugs. We are active in the development, manufacture and commercialization of a wide range of high quality products in Europe, the USA, the Middle East and North Africa. At Hikma, we strive for a world enriched by health. Over the past four decades, we have been guided by the belief that access to quality medicine can transform the lives of people and societies. Hikma has around 8,700 employees at 108 locations worldwide.

Your tasks:

In your role, you will be responsible for master data entry and maintenance by entering and updating customer data in our database. As part of order processing and invoicing, you will process customer orders and create invoices. You will also be responsible for preparing cost estimates for potential customers. In telephone management, you will take and forward telephone calls and answer customer inquiries. You will also be responsible for customer correspondence by communicating with customers in writing, replying to emails and drafting letters. Finally, you will be responsible for operating online platforms by using and managing them, updating product information and communicating with customers via the platforms.

Your profile:

For this position you will need MS Office skills and should be confident using MS Office applications such as Word, Excel and Outlook. Teamwork and communication skills are also important as effective teamwork and clear communication are expected. We are looking for someone with commitment and willingness to learn, who is motivated to take on new tasks and continuously develop themselves. A careful and independent way of working is crucial, as you will need to complete tasks accurately and independently. Interpersonal skills are also important as you will need good interpersonal skills to interact successfully with your customers and colleagues. Finally, a good command of written and spoken German is required. 

Your benefits:

As an employee with us, you will have the opportunity to make a direct contribution to the production of life-saving medicines. You will be part of an exciting job in an international environment of a fast-growing pharmaceutical company. We offer a performance-related salary and company health insurance, which includes a comprehensive preventive care package, supplementary dental insurance and travel and accident insurance. You will also benefit from our corporate benefits, which offer attractive employee discounts. We take care of your well-being with free drinks and regular company events. And best of all: thanks to the good public transport links, getting to work is child's play.

If this sounds like you and you're ready to join our team, we'd love to hear from you! Don't hesitate to submit your application. We are always looking for enthusiastic people who are willing to contribute their knowledge and skills. So, if you feel that you fit this profile, don't wait any longer! We look forward to getting to know you!