Title:  Supervisor, QA

Location: Sahab, Amman, Jordan

Job Type: Full-time

Hashtag: #LI-OS1

About Us:

For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.

As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. 

Description:

We are looking for a talented Supervisor, QA to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.

If you want to be part of a team that cares about impact, this is the place for you.

Job purpose:

To supervise activities related to quality assurance and control in order to ensure timely and effective implementation of all company policies, procedures and activities involved in assuring the quality of manufactured products.

Conducting and following up on QA tasks while ensuring completion in an accurate, effective and timely manner and in compliance with set Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs) and guidelines, as well as supporting the investigations and troubleshooting when conducted.  Ensure the implementation and commitment to quality standards by the departments in the variable tasks and functions. 

Key Responsibilities:

Policies, Processes & Procedures:

• Follows all relevant Quality Assurance and related departments policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner. 
• Recommends improvements to departmental policy and directs the implementation of procedures and controls covering all areas of Quality activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost- effective service to customers.

Day -to-day operations

• Supervises the day-to-day operations of Quality section to ensure that work processes are implemented as designed and comply with established policies, processes and procedures

Job Specific Accountabilities

• Supervises and directs quality assurance employees who are responsible for enforcing Good Manufacturing Practices and other quality-related polices in order to meet product quality standards
• Oversee the reviews Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes, quality checks, testing, sampling and sanitation activities
• Follows up with implemented programs to ensure compliance by all employees and other personnel in the manufacturing facility
• Collaborates with other departments to assist in investigating and correcting quality-related issues
• Presents proactive recommendations and offers solution to quality management to improve quality and work efficiency
• Assists in the implementation of operation procedures, quality systems and programs in order to ensure proper testing, evaluation, Inspection and technical support that meet product quality standards
• Participates in all regulatory, third party and customer audits and inspection to provide corrective action responses when needed
• Mentors, trains, sets expectations, provides accountability and performs evaluations in order to ensure good performance by quality assurance technicians/auditors
• Provides individual and team information on quality issues in the form of reports/statistics to support decision making and reporting at a higher level.
• Follow-up change control, CAPA, Deviations. 
• Ensure that manufacturing operations are clearly specified and good manufacturing practice (cGMP) are adopted.  
• Preparing trending Reports, change control, finished product annual review, CAPA, etc. 
• Ensure that plant hygiene and cleanliness is as intended.  
• Preparing training schedule. 
• Conducting training according to training schedule. 
• Conduct round check tour for the company departments and report any inspection results in writing to the quality assurance manager. 
• Provide registration department with the required data/ documents.  

Direction of Subordinates

• Organises and supervises the activities to ensure that all work within a specific area of Quality activity is carried out in an efficient and procedurally compliant manner.

Continuous Improvement

• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'International best practice", improvement of business processes, cost reduction and productivity improvement

Reporting

• Prepares departmental reports of quality timely and accurately to meet company and department requirements, policies and standards

Safety, Quality & Environment

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

Related Assignments

• Performs other related duties or assignments as directed

Qualifications:

We are looking for candidates whose experience and skills align closely with the qualifications outlined below:

Experience:

• 4-7 years of experience in a quality assurance role with at least 1 year of progressive managerial experience.

Education:

• Bachelor’s degree in Chemistry , chemical engineering, industrial engineering, or a related field, with preferably a masters.

Additional Requirements:

• Able to work in quality and operational environments and shifts.

Language:

• Very good English (written and spoken).

Required Skills:

• Effective communication skills (both written and oral).
• Proficiency in the use of IT applications (Word, Excel, Outlook, Project, PowerPoint etc)
• Excellent attention to detail  
• Proven ability to work effectively on own initiative as well as contributing to the team environment.
• Ability to work on shifts and weekends based on the requirements. 

Learn more about Hikma in Jordan hikma-jordan-factsheet-aug-2025-en.pdf