Title:  Sr. Specialist, IT Digital Workplace Services

Founded by Samih Darwazah over 40 years ago in Jordan, Hikma's purpose is to provide affordable, quality medicines to the people who are competent. Based on very solid foundations, we continue to innovate daily and find practical solutions to transform the lives of the millions of people we serve.

At the end of the 1980s, we extended ours beyond the Middle East and acquired land in Portugal for the construction of a sterile factory for injectable pharmaceutical products. This was an important turning point for the company, and our first step into a new region. Today, in Portugal, we have more than 900 employees and 3 factories for the production of injectable medicines. 

Hikma, intends to recruit a Senior Helpdesk (m/f) to integrate Information Technology Department, on-site work.

Main Responsibilities:

• Ensures all desktop hardware, software and components are properly installed and configured on each workstation as per organization standards
• Assists with tasks that arise when other Information Systems personnel are not present or need assistance.
• Escalates and monitors unresolved technical issues to a higher support tier
• Provides excellent customer service. Be visible and available to users who require technical assistance
• Provides management and administrative support of digital communication systems; including on-boarding training and orientation for staff and administrations.
• Understands Hikma policies, services, and staff and adheres to all corporate policies and procedures
• Clearly documents features, technical specifications, and infrastructure requirements for self-produced technical work and job processes. As well as documents compliance for future reference and audit
• Follows procedures, backups, troubleshooting, and health checks, completion and sign-off
• Maintaining positive supplier relations, evaluating supply options, and maintaining accurate records.
• Manages small to medium sized projects local or corporate driven according to agree upon budgets and schedules

Profile:

• Strong organizational skills and the ability to work effectively in a high paced, fast changing environment. Results-oriented
• Experience with IT Service Management (ITSM) and procurement processes IT asset procurement
• Ability to work independently with minimal supervision, while being able to work with a diverse team with varying skill level
• Excellent oral and written communication skills with the ability to explain technical concepts to non-technical users
• Adhere to the highest degree of professional standards and strict confidentiality on matters that require discretion
• Advanced English Level
• Excellent communication and interpersonal skills
• Effective organizational and time management skills
• Deep and broad knowledge of computer software, hardware, and network systems
• Proficiency in operating systems (Microsoft Windows)
• Experience with business applications, security tools, email systems, and mobile device management
• Familiarity with ITSM tools and platforms (i.e.: ServiceNow, Ivanti)
• Strong troubleshooting skills for both hardware and software issues
• Ability to explain technical issues in a clear and understandable manner

We offer:

• Direct contract with Hikma
• Salary appropriate to the functions performed
• Life insurance
• Health insurance
• Annual Performance Bonus
• High career prospects

If you think this is a good opportunity for your professional career, join us and contribute to Better Health, within everyone's reach, every day