Title:  Supervisor, Sales

Job Title: Supervisor, Sales

Reports to: Manager, Sales - Kuwait.

Function: Commercial

Unit: Branded

Location: Kuwait

Job Summary: To supervise Sales Operations functions ranging from receiving orders from customers, managing distribution processes, invoicing, preparing and updating sales forecasts and sales report, to track and control all processes of the commercial teams.

Key Accountabilities:

Policies, Processes & Procedures

• Recommends improvements to departmental policy and directs the implementation of procedures and controls covering all areas of Commercial activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost- effective service to customers.

Day- to-day operations

• Supervises the day-to-day operations of Commercial section to ensure that work processes are implemented as designed and comply with established policies, processes and procedures.

Job Specific Accountabilities

• Participates in the development and monitors the implementation of functional commercial procedures, to ensure all relevant procedural/legislative requirements are fulfilled.
• Supervises the activities and work of subordinates (ex. monthly plans for supervisors), to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes, and procedures.
• Coaches and motivates the sales team, in order to ensure that they perform and provide a consistent service to customers and meet their sales targets.
• Communicates with the internal marketing team and other entities on a regular basis, to arrange for product knowledge training and other activities pertaining to the execution of the marketing plan to meet annual sales targets for a group of specialized products.
• Provides data on company products and performance against those of competitors, to ensure that the company is aware of market trends and can offer products/services that are competitive in the market for a group of specialized products.
• Assists in the preparation of the budget, to ensure that the activities within this unit are implemented and processed as per the assigned budget.
• Supervises central distribution processes and closely monitors demand from customers, to ensure they are processed in an efficient and timely manner.
• Follows up with the outcome of deliveries and invoices, in order to keep track of the daily sales performance of commercial teams and focus on achieving the targeted KPI`s (sales & collection).
• Establishes and maintains a good and long-term business relationship with the key accounts and big customers, in order to optimize Hikma sales with the engagement of customers.

• Direction of Subordinates

• Organises and supervises the activities to ensure that all work within a specific area of Commercial activity is carried out in an efficient and procedurally compliant manner.

• Continuous Improvement

• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

• Reporting

• Prepares departmental reports of Commercial timely and accurately to meet company and department requirements, policies and standards.

• Safety, Quality & Environment

• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

• Related Assignments

• Performs other related duties or assignments as directed.
   

Education / Qualifications / Experience

• Bachelor`s degree of pharmaceutical science.
• 5+ years of sales experience in pharmaceutical market.
• Kuwait experience is a must.
• Leadership skills . 
• Proven track record of performance.
• Proven ability to lead and motivate sales team.
• Ability to develop and execute sales strategies.
• Efficient time management and task prioritization.
• Team player with strong interpersonal skills.