Title:  Desktop Support Analyst

Desktop Support Analyst (m/f/d)

Location: Zagreb

Hikma Pharmaceuticals purpose is to put better health, within reach, every day for millions of patients around the world. Through our global footprint of 30+ manufacturing plants, 9 R&D centers, and 9,000+ empowered employees, we are committed to making high-quality medicines accessible to the people who need them.

We’re on the lookout for an enthusiastic and skilled IT Desktop Support Analyst to be a key player in supporting our digital workplace at our Zagreb site. This isn’t just a support role—it’s a chance to collaborate across departments, solve real business challenges, and become a trusted technology partner for users across the company.

Even more exciting—you’ll have the unique opportunity to work in a research and development environment, supporting cutting-edge technology lab systems and dedicated scientists who rely on IT to power their innovations. This is the perfect role for someone who wants to be where science meets technology.

Key responsibilities:

• Deliver responsive and high-quality desktop support to end-users
• Troubleshoot technical issues related to hardware, software, networking, and user access
• Manage and resolve tickets using Help Desk tools and clear documentation
• Support and administer Microsoft technologies including Windows 7/10/11, Office applications, and Active Directory
• Engage in cross-functional collaboration with IT, Facilities, Security, and other key departments
• Handle hardware deployment, troubleshooting, and physical installation
• Take ownership of technical challenges and drive continuous improvement
• Participate on improving processes and shaping how IT support is delivered

What we expect:

• Minimum: High School diploma; preferred: Bachelor’s degree in Computer Science or related field
• 6 years of IT Desktop Support experience (8 years preferred)
• Strong knowledge of Windows OS, TCP/IP basics, AD environments, and hardware troubleshooting
• Experience with Help Desk ticketing systems and Microsoft Office applications
• Native speaker of Croatian and intermediate English communication skills
• Communicate effectively and customer oriented attitude
• Proactive mindset with the ability to work independently and prioritize effectively

What we offer:

• Collaborate across teams and functions, building relationships with colleagues from different departments and regions
• Be part of a supportive IT culture that values curiosity, growth, and innovation

• Permanent full-time position
• A dynamic international work environment
• Competitive compensation package
• Annual health check-up and incident insurance policy
• Monthly food and travel allowances
• Fully covered sick leave up to 42 days
• Free drinks, fruit and parking slot

If you are collaborative, like to innovate in the way you work, care about others, and are inerested in a career where you can make a positive impact on people’s lives, apply no later than July 7th, 2025.